Accessibility
Companion Passes unfortunately do not grant free entry to events at Rockefeller, John Dee, or Sentrum Scene. All attendees, including companions, can purchase standard tickets via Ticketmaster. For some events at Sentrum Scene, there is a dedicated ticket category for wheelchair spaces and companions. If applicable, this will be stated in the event information on Ticketmaster.
If you use a wheelchair, are unable to stand during the event due to health reasons, or require other accommodations and have a disability certificate or medical documentation, please contact us via email as early as possible, and no later than 1 business day before the show. This allows us to plan accordingly and provide the best possible accommodations. For weekend events, please ensure you contact us by Friday at 4:00 PM at the latest.
To secure the best possible accommodation, we recommend that attendees using wheelchairs or with health-related challenges arrive early, preferably when doors open. Please note: There is a limited number of wheelchair spaces at all three venues.
Contact
Email: post@rockefeller.no
ROCKEFELLER
Accessibility
At Rockefeller, patrons using wheelchairs will receive assistance from our staff at the main entrance and be guided up the slope to the concert venue. Elevator usage can also be arranged in advance via email or phone.
Take a virtual tour of Rockefeller here.
Wheelchair Placement
Due to fire safety regulations, wheelchairs are not allowed on any of the balconies at Rockefeller. A limited number of manual wheelchairs are permitted on an elevated platform on the left side of the concert hall during each event. Staff will assist access using a mobile ramp to this platform. For safety reasons, electric/motorized wheelchairs are placed in front of the stage, either on the right or left side.
Restrooms
Rockefeller provides two universally designed restrooms: one in the Loungebar (the side room to the right of the stage) and another located under the staircase in the main hall. Please contact our staff for assistance.
Accessible Parking
The closest accessible parking bay is in Badstugata between Torggata and Mariboes gate (around the corner from Rockefeller's main entrance). Accessible parking card is required.
SENTRUM SCENE
Accessibility
At Sentrum Scene, patrons with wheelchairs enter through the regular main entrance. Directly contact the door staff upon arrival. There are no stairs or obstacles leading to the wheelchair-accessible area. The accessibility of Sentrum Scene and its surrounding areas has been developed in collaboration with the Norwegian Association of the Blind, Norwegian Association of the Disabled, the Central Senior Citizens' Council, and the Joint Organization for the Disabled.
Take a virtual tour of Sentrum Scene here.
Wheelchair Placement
A separate balcony on the gallery level reserved for a total of four wheelchairs offers excellent visibility of the stage and good acoustics. Priority is given to wheelchairs over companions in these spaces, however, we strive to accommodate preferences and needs. We cannot guarantee that companions and patrons in wheelchairs will sit together, but we make every effort to satisfy and adjust. Those who have contacted us in advance will be given priority. Please note that wheelchairs are not allowed in the main hall due to fire safety regulations.
Restrooms
Unfortunately, the accessible restrooms at Sentrum Scene can only be reached via stairs or an elevator. Please contact the staff at the main entrance, who will guide you to a universally designed restroom through a back passage and elevator. For safety reasons, unsupervised transport of wheelchairs in the main staircase in the audience area is not permitted.
Accessible Parking
The closest accessible parking bay is in Badstugata between Torggata and Mariboes gate (around the corner from Rockefeller's main entrance). Accessible parking card is required.
JOHN DEE
Accessibility
John Dee has a universally designed entrance via Mariboes gate 1. Please contact the door staff for assistance upon arrival. The regular entrance for the audience is usually through 'Kjøkkenet,' entrance Mariboes gate 5A.
Take a virtual tour of John Dee here.
Wheelchair Placement
Wheelchairs are typically placed next to the soundboard at John Dee. The soundboard, located in the middle of the venue and at a higher level than the area in front of the stage, offers excellent visibility of the performance.
Restrooms
There is access to a universally designed restroom at John Dee in 'Kjøkkenet.' Please contact the staff for assistance.
Accessible Parking
The nearest accessible parking bay is in Badstugata between Torggata and Mariboes gate (around the corner from Rockefeller's main entrance). Accessible parking card is required.